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Support

Here are a few tips to ensure you get the most out of your Amaze app.

FAQs

The menu for accessing and changing all your personal information can be found by touching the three lines in the upper right-hand corner.  You can add a family member by selecting the “Add Family Member” tab in the menu. Then, input the required information and be sure to press “Save Family Member” at the bottom of your screen.

 

Go into any profile and tap the edit button on the top right of the screen.  Edit what needs to be changed and hit “Save Profile.”  Please note that you will need to scroll down to the bottom of the profile to save it.

When you add new profiles and insert your family members’ contact information, they will automatically receive an invitation to install the app if they are older than 18.  You can install the app yourself for younger family members who are allowed to use it.

In the menu, under “Privacy Settings” there is a screen that will allow you to choose whether your family can see or can edit information.  If you choose the circle with the line through it, they can neither see nor edit information.
Click the “Chat With Us” button. This will look like it is calling but it is actually opening a chatbox on our end.  If at any time during the chat we need video, we can switch on our end to video with your permission.
You will want to talk with a medical professional for all medical interactions. Member advocates are dedicated to insurance and billing issues that may come up after a face-to-face encounter with a local provider.
It is not essential, but if you should need us to work with your insurance company we will need that information.

The more information our healthcare professionals have, the better. Another great reason to fill out those sections is that information about your medical history, current medications and ongoing conditions is requested and required before every face to face healthcare encounter. Your Amaze app is the perfect place to store that information so you always have it handy.

To change or cancel you subscription, login and click on “Manage Subscriptions” in either the Amaze Health App or the Amaze Health Member Portal. You can change your subscription level or cancel at any time.

Virtual Primary Care